Frequently Asks Questions


Can I send more photos?

Yes, but it is not free. We allow you to have up to 250 photos per camera/memory card/usb flash drive. After 250 photos, we will charge 50¢ per additional photo. More photos are allowed for larger groups and longer trips.

 Group Size  Length of Trip Approximate Number of Photos
15-120 up to 5 days 250-300 (add 50 for each additional day)
121-180 up to 5 days 300-500 (add 50 for each additional day)
180-240 up to 5 days 550-600 (add 50 for each additional day)
240+ up to 5 days 600-700 (add 50 for each additional day)


Do You Edit the photos?

Yes, a photo editor views every image. They delete photos that do not meet our quality standards, enhance photos by cropping, straightening, and color correction. We also watch for photos that might be objectionable.

Can I have access to the photos used in the video?

Yes, once the photos are edited they are posted to a secure website. The website and your group's username and password will be displayed at the beginning and end of your video. You can review and download the photos for free and also link them directly to Facebook.

What happens if the camera breaks or is stolen?

It doesn't happen often, but it does happen. Just give us a call at 1-888-533-7637 ext.213 and we will work with you on getting other photos.

Can I reorder a copy of my Group Travel Video?

Yes, simply visit: www.grouptravelvideos.com/reorder

Do you offer any other products made from my group's pictures?

Yes, you may order a CD of the photos taken on your tour, 8 1/2" x 11" group photo prints, or 20"x30" PhotoMozaix™. To learn more, visit www.grouptravelvideos.com/mozaix.

Can I upload my photos to you online?

Yes, please contact us at 1-888-533-7637 x213 and we will walk you through the photo uploading process.


If you have any questions that were not answered here, please contact us online or call our Customer Service Representative at 1-888-533-7637 x213.